By clicking on the link https://altaport.com.br/select-user-type register as a user, selecting Helicopter Operator/Pilot informing the following data:
At the top of the home page, click on "Manage Fleet” and then click on the yellow button "Add aircraft". Enter the following data:
Click on save. You can add as many aircraft as you like.
Click again at the top of the home page, "Manage Pilots" and then "Add pilot". Enter data such as:
Click save. You can add as many riders as you like.
Once these details are already registered, you are now ready to book!
Click on the home site of https://altaport.com.br and the country and the city of the landing helipad, and click on search. Select the desired helipad on results and click on the yellow "Book" button.
Select the day and time of your choice. Each time informing the price means that there is availability for landing. Select your preferred time. Inform if the operation is embarkation or disembarkation, selecting the number of passengers according to the chosen operation and the following data:
Important: when the name of the passengers is not available at the time of booking, at least the number of passengers must be informed.
Fill in flight information such as:
You will be redirected to payment details.
The use of the fast pass is previously agreed between the operator/pilot and the helipad. Consult us at support@altaport.com for more information.
The fast pass is a code that generates a discount or gratuity for heliports that have an agreement with the operator/pilot.
To use the fast pass, just follow these steps:
The automatic acceptance will take place on the days and times configured for acceptance in "Helipad availability". An email will be sent for notification and another for confirmation of acceptance of the reservation in a fully automatic way.
To follow up on automatically accepted reservations, just click on "confirmed reservations” on the main page of the platform. Reservations with automatic acceptance do not have the option to accept or reject. Only the definitive exclusion of the reservation. To learn more about each of the reservations, click on "view details".
An email will be sent with the notification of a new reservation and the helipad manager will evaluate whether to accept or reject the landing reservation in the “Pending reservations” tab. Click accept or reject. If the reservation is refused, it is necessary to inform the reason for cancellation in the remarks field.An alert email will be sent with notification of a new reservation. The helipad manager will evaluate whether to accept or reject the new landing reservation. With the acceptance of the reservation, a new email and a message via Whatsapp with the landing confirmation are sent to the operator/pilot.
When there is a reservation already confirmed by the helipad, it is possible to request the rescheduling of the reservation by clicking on "manage reservations" and go to "next reservations", view the reservations to be accepted in "pending reservations".
On the "see details" icon, located in the upper right corner of the reservation, click to view the entire reservation. To the right of the date and time, click on the calendar icon to reschedule the reservation. Enter the available time, followed by a note so that the operator can know the reason for rescheduling Click on save.
The reservation goes back to pending status for the operator and is moved to "pending reservations". In this case, the helipad must accept the new proposed schedule.
Booking rescheduling notifications are sent to the operator and/or helipad via email and whatsapp.
To consult a rejected reservation, click on "Canceled reservations" then "Canceled reservations". Locate the rejected reservation. For all rejected reservations, you can read the reason for rejection in the remarks field, by clicking on the icon in the top corner of the reservation to see details. The operator/pilot will always receive an email and a message via Whatsapp with the reason for which the booking was declined.
Canceled reservations refer to those that have been confirmed and accepted by the helipad manager and that the landing will not take place on the day and time confirmed. In the "manage reservations" tab, go to "confirmed reservations", and look for the reservation to be cancelled. In "see details", in the upper right corner, it is possible to open the reservation. To cancel, click on "cancel reservation" in the lower right corner. For every canceled reservation, it is necessary to inform the reason for cancellation in the remarks field. The operator /pilot will receive an email with the reason why the reservation was cancelled.
To keep track of all canceled and declined reservations, just click on “Canceled reservations” on the platform's main reservation page.
Reservations cannot be made less than 30 minutes before the desired landing time. Each helipad has its predefined scheduling time limit by the helipad manager.
Bookings scheduled to be accepted manually must be accepted by the helipad manager within 1 hour before the desired landing time. If the acceptance is not carried out, the reservation will be automatically canceled and a notification will be sent to the operator requesting the creation of a new reservation for a new schedule.
Payment must be completed at least 1 hour before your desired landing time. Bookings with incomplete payments will be canceled and notification will be sent to the operator who requested the booking.
Reservations canceled less than 30 minutes before the scheduled landing time will not be refunded. If you change your flight schedule, use the “reschedule booking” or “cancel booking” feature.
In the upper right corner of the screen, click on the avatar, and then click on “account”. In notification configuration, below the administrator profile, click on the yellow button "add member". Enter the full name, email and phone number in the following format: DDI + DDD + phone number. Select the type of notification you want the new member will receive If only the alert of receipt of new bookings and/or billing information Click save.
Repeat this same step for each team member who will receive notifications.
In the upper right corner of the screen, click on the avatar, and then click on “account”. In notification configuration, below the administrator profile, click on the yellow button "add member". Enter the full name, email and phone number in the following format: DDI + DDD + phone number. Select the type of notification you want the new member will receive If only the alert of receipt of new bookings and/or billing information Click save.
Repeat this same step for each team member who will receive notifications.User Management refers to the process of administering and controlling user access within the platform. This includes creating and managing user accounts, assigning roles and permissions. In Account, in the user management tab, click on "Add User" and add data such as:
Then determine the permission level as the following:
In the top right corner of the site, click on the avatar then "account". On the left side of the screen, click on the "information" section. Click "edit" to update first name, last name and phone number.On the avatar in the upper right corner of the site, click on "Account", and then click on the "Reports" section. Enter the start and end date of the report, then click download. You can save the report in csv or excel format.
In the top right corner of the site, click on the avatar then "account". On the left side of the screen, click on the "information" section. Click "edit" to update first name, last name and phone number.On the avatar in the upper right corner of the site, click on "Account", and then click on the "Reports" section. Enter the start and end date of the report, then click download. You can save the report in csv or excel format.Your monthly invoice will automatically arrive in your email. In the body of the email message, click on "Pay this invoice". You will be directed to the invoice preview page. If you want to see the detailed invoice, click on "view invoice details". view the invoice, click on "Pay online".
You can choose which way you prefer to pay this invoice: whether credit card or bank slip.
For credit card payment, enter all your credit card details and your invoice will be paid in a few moments.
To set a new password, click on https://altaport.com.br/login and then on the “I forgot my password” button. Inform the registered email. An email with credentials for password reset will be sent to the email provided. After resetting, just access https://altaport.com.br/login again.
By clicking on the link https://altaport.com.br/select-user-type register as a user, and select Helipad Manager. After that inform the following data:
After reading and accepting the terms of service, click on Register. You will then receive an email confirming your account at the email address. Please log in again.
Fill in data like:
In the "my helipad" tab, click on “Edit helipad availability”. You will be redirected to the next page to edit the helipad opening hours. Click on the checkbox for the days of the week when the helipad is operated . Next, define the operating hours of the helipad and the value of the touch during the informed time. For each time range, the form of time must also be selected acceptance, whether manual or automatic.
Manual: when the helipad manager decides whether to accept the reservation or not, and proceeds with acceptance or refusal after analysis.
Automatic: is when the system automatically accepts the reservations, without the interference of the manager for the acceptance.
After defining the schedules for all days of the week, click "next" and you will be redirected to the restrictions page.
To add the helipad description, click: Edit helipad > Fees > Landing area description > Save.
When there is more than one Final Approach and Takeoff Area (FATO), it is possible to include it in the "My Helipad" tab, by clicking on "Add landing area" in the lower right corner of the page. Enter the following data:
Click save.
There are no limits for adding landing area.
In the "My Helipad" tab, in the upper right corner of the landing area to be deleted and click on edit. Below the save button, click on "Disable helipad". Then confirm the deletion.
You can include several images to be displayed in a carousel format while pilots and operators seek to know more about your helipad. To add these images, click: Edit helipad > Rates > Image upload > Save.
To view these images, click on the “My Helipad” tab again. On the cover image, click left or right to view your photo gallery.
The automatic acceptance will take place on the days and times configured for acceptance in "Helipad Availability".
To follow the reservations accepted automatically, just click on "confirmed reservations" on the main page of the platform. Reservations with automatic acceptance do not have the options to accept or reject. To learn more about each of the reservations, click on "see details".
An email will be sent with the notification of a new reservation and the helipad manager will evaluate whether to accept or reject the landing reservation in the “Pending reservations” tab. Click accept or reject. If the reservation is refused, it is necessary to inform the reason for cancellation in the remarks field.
When there is a notification of a new reservation and the helipad is interested in receiving the landing, but would like it to happen at another time. It is possible to request the rescheduling of the reservation by clicking on "manage reservations" and go to "upcoming reservations" and view the reservations to be accepted in "pending reservations".
On the "see details" icon, located in the upper right corner of the reservation, click to view the entire reservation. To the right side of the date and time, click on the calendar icon to reschedule the reservation. Enter the available time, followed by a note so that the operator can know the reason for rescheduling. Click on save.
The reservation is back in pending status for the helipad. In this case, the operator must accept the new proposed time.
Booking rescheduling notifications are sent to the operator and/or helipad via email and whatsapp.
On the home page, under "pending reservations", search for the reservation to be refused and click on the red button "Reject". For all rejected reservations, it is necessary to inform the reason for rejection in the remarks field. and a message via Whatsapp with the reason why the reservation was refused.
On the home page, under "Confirmed reservations", search for the reservation to be refused and click on the red "Cancel" button. For every canceled reservation, it is necessary to inform the reason for cancellation in the remarks field. The operator/pilot will receive an email with the reason for which the reservation was canceled.
To keep track of all canceled and declined reservations, just click on “canceled reservations” on the platform's main reservation page.
The helipad is allowed to create a manual reservation, following the same criteria as a reservation created by an operator.
On the platform's home page, on the right of the screen, click on Add reservations. Select the day and time of the landing reservation, and add the following data:
Then enter your flight details and payment status. To enter this data, it is mandatory to at least inform whether the operation will be boarding or disembarking, and the number of passengers.
To block times, click on "Block times” in the reservations tab, and then on "Add block times. Enter a title as the reason for blocking, enter the blocking start date and time and the blocking end date and time. Click save.
It is possible to change a time block by clicking on the edit icon, entering a new time and clicking on save again.
After each landing, it is important to inform the exact time that the landing and takeoff took place. This way you can manage the slot time of each reservation, as well as have precise data in your monthly report.
On the reservations home page, click on "past reservations". In the upper right corner of the reservation, click on the edit icon and the past reservation page will open. Again, in the upper right corner click on the edit icon. Since the arrival and/or departure time may be different from those in the reservation, please indicate these times in the actual arrival and actual departure fields. If needed, you can also add any comment under “edit note” and click save.
User Management refers to the process of administering and controlling user access within the platform. This includes creating and managing user accounts, assigning roles and permissions. In Account, in the user management tab, click on "Add User" and add data such as:
Then determine the permission level as the following:
In the upper right corner of the screen, click on the avatar, and then click on “account”. In notification configuration, below the administrator profile, click on the yellow button "add member". Enter the full name, email and phone number in the following format: DDI + DDD + phone number. Select the type of notification you want the new member will receive If only the alert of receipt of new bookings and/or billing information Click save.
Repeat this same step for each team member who will receive notifications.
In the top right corner of the site, click on the avatar then "account". On the left side of the screen, click on the "information" section. Click "edit" to update first name, last name and phone number.
On the avatar in the upper right corner of the site, click on "account", and then click on the "reports" section. Enter the start and end date of the report, then click download. You can save the report in csv or excel format.
On the avatar in the upper right corner of the site, click on "account", and then click on the "transactions and payments" section. In "history and transactions" it is possible to view all payments made within the platform. In the "bank information" tab, it is possible to view which bank account the credits are being made to.
On the avatar in the upper right corner of the site, click on "account", and then click on the "transactions and payments" section. In "history and transactions" it is possible to view all payments made within the platform. In the "bank information" tab, it is possible to view which bank account the credits are being made to.
To set a new password, click on https://altaport.com.br/login and then on the “I forgot my password” button. Inform the registered email. An email with credentials for password reset will be sent to the email provided. After resetting, just access https://altaport.com.br/login again.